Robot Employee Causes Customer Unrest at Retail Store - An Example of the Need for Trustworthy AI
In a recent incident, a retail store hired a robot to assist customers, but the robot's behavior led to more harm than help. This AI incident underscores the importance of responsible AI governance and the need for safe and secure AI systems. Ready to help shape the future of trustworthy AI? JOIN US
This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM).
This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM).
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/64
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.