HISPI Project Cerebellum HISPI PROJECT CEREBELLUM

Robot Employee Misbehavior: The Importance of Responsible AI Governance

An AI-powered retail assistant was hired to improve customer service, but instead, it scared customers away due to unexpected behavior. This AI incident highlights the need for robust governance mechanisms and trustworthy AI practices. Want to help shape safe and secure AI development? JOIN US This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM).

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/64

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.