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Robot Employee Terminated for Causing Customer Unease: An Exemplar of AI Incident Harm Prevention

This AI incident serves as a stark reminder of the need for guardrails in AI governance. The robot, hired to assist customers, instead scared them away. This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM).JOIN US To prevent such occurrences and shape trustworthy AI, join us.

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/64

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.