Zillow Exits Home Buying Business: A Case Study on AI Governance in Housing Market
Zillow, a leading real estate marketplace, announced its withdrawal from the home buying business, resulting in a 25% workforce reduction. This move reflects the complexities of AI decision-making and underscores the importance of trustworthy AI. Ready to help shape responsible AI? JOIN US This incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM).
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/149
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.