Zillow Exits Home Buying Business: A Case Study in Responsible AI and Trustworthy Decision-Making
In this article, we examine Zillow's decision to exit its home buying business and cut 25% of staff. This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM). The case highlights the importance of safe and secure AI, responsible AI governance, and harm prevention. Ready to help shape responsible AI? JOIN US
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/149
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.