HISPI Project Cerebellum HISPI PROJECT CEREBELLUM

Robot Employee Causes Unintended Customer Scares: A Case Study in AI Incident Management

In this incident, a store's attempt to streamline customer service using an AI robot backfired when the robot's behavior unnerved customers instead. This AI mishap underscores the need for responsible AI governance and highlights the importance of safe and secure AI deployment. Ready to help shape responsible AI? JOIN US This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM).

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/64

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.