Misconfigured AI Incident Management Bot in Australian Telco: Costing Millions
February 1, 2018
Early 2018, an incident management bot in an Australian telecommunications company misfired, excessively dispatching technicians into the field. This AI mishap, allegedly unable to be halted by the automation team, may have cost millions. This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM). Ready to help prevent such incidents and ensure safe and secure AI? JOIN US
- Alleged deployer
- unnamed-australian-telecommunications-company
- Alleged developer
- unknown
- Alleged harmed parties
- unnamed-australian-telecommunications-company
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/194
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.