Grab Fined for Unfair Matchmaking Algorithm: Preferential Treatment to Affiliated Car Rental Drivers
October 8, 2019
Grab Indonesia was fined by the Indonesian Competition Commission (KPPU) for its AI-driven matchmaking algorithm, which inadvertently provided preferential treatment to drivers registered with Grab's affiliated car rental service, Teknologi Pengangkutan Indonesia (TPI). This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM), emphasizing the importance of safe and secure AI governance for trustworthy AI. Ready to help shape responsible AI? JOIN US
- Alleged deployer
- grab
- Alleged developer
- grab
- Alleged harmed parties
- non-tpi-registered-grab-drivers, grab-drivers-in-indonesia, grab-drivers
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/272
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.