Critique of Startup's Altered Accent AI: Reinforcing Racial Bias in AI Voice Technology
August 15, 2021
This incident involving a startup's use of AI voice technology to alter accents for call center agents has raised concerns over reinforced bias, despite the company's claims. This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM). Ready to help ensure safe and secure AI? JOIN US
- Alleged deployer
- sanas
- Alleged developer
- sanas
- Alleged harmed parties
- call-center-agents-having-non-midwestern-american-accent, people-having-non-midwestern-american-accent
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/312
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.