Japanese Hotel Robots: Failure to Deliver Trustworthy AI Experience
June 15, 2016
Guests reported a series of issues with robots employed by a Japanese hotel, including the inability to answer scheduling questions or make passport copies without human intervention. This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM). Ready to help prevent such incidents and shape safe and secure AI? JOIN US
- Alleged deployer
- henn-na-hotel
- Alleged developer
- unknown
- Alleged harmed parties
- henn-na-hotel-guests, henn-na-hotal-staff
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/346
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.