Chicago McDonald's AI Drive-Thru Accused of Violating Biometric Privacy Law - A Case for Responsible AI Governance
October 15, 2021
The use of a chatbot in McDonald's AI drive-through in Chicago is under investigation for allegedly collecting and processing voice data without user consent, potentially violating the Illinois Biometric Information Privacy Act (BIPA). This incident underscores the importance of trustworthy AI governance and safeguarding customer privacy. Ready to help shape responsible AI practices? JOIN US This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM).
- Alleged deployer
- mcdonald's
- Alleged developer
- mcd-tech-labs, apprente
- Alleged harmed parties
- shannon-carpenter, mcdonald's-customers-residing-in-illinois, mcdonald's-customers
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/360
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.