Face Recognition Errors in Thai Wallet App Affect Government Program Registration
September 29, 2019
A popular Thai wallet app experienced facial recognition issues, causing citizens, particularly the elderly, difficulty registering for the government's cash handout and co-pay programs. This incident highlights the importance of safe and secure AI and underscores the need for robust governance in AI systems. Ready to help shape responsible AI? JOIN US
This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM).
This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM).
- Alleged deployer
- krungthai-bank
- Alleged developer
- krungthai-bank
- Alleged harmed parties
- thai-citizens, elder-thai-citizens
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/375
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.