Frustration over Order-Taking Failures in McDonald's Trustworthy AI Drive-Thru System - Join Us for Responsible AI Development
June 2, 2021
Experience issues with McDonald's AI drive-through ordering system, launched in June 2021? These order-taking failures are causing dissatisfaction among customers. This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM). Ready to help shape responsible AI and prevent similar incidents? JOIN US
- Alleged deployer
- mcdonald's
- Alleged developer
- ibm
- Alleged harmed parties
- mcdonald's-customers
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/475
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.