Neglect and Tragedy: How AI Staffing System Failed Residents at Brookdale Senior Living
April 21, 2021
Brookdale's algorithm-based staffing system, 'Service Alignment', has reportedly resulted in understaffing, leading to critical incidents such as the April 21, 2021 death of Louise Walker at their Jacksonville facility. The resident died after falling and being left unattended for over two hours. State investigators cited Brookdale for medical neglect. This AI incident maps to the Govern function in HISPI Project Cerebellum Trusted AI Model (TAIM). The algorithm has been linked to multiple incidents of neglect, injuries, and deaths, leading to lawsuits. Are you ready to help shape responsible AI and prevent such harm? JOIN US
- Alleged deployer
- brookdale-senior-living
- Alleged developer
- brookdale-senior-living
- Alleged harmed parties
- louise-walker, residents-of-brookdale-facilities, families-of-residents-of-brookdale-facilities, staff-members-of-brookdale-facilities
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/716
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.