Alleged AI-Powered Call Center Breach Exposes Over 10 Million Conversations in the Middle East
October 8, 2024
An AI-powered call center platform in the Middle East reportedly experienced a significant data breach, allegedly exposing over 10 million conversations between consumers, operators, and AI agents. Attackers allegedly accessed the platform’s management dashboard, stealing sensitive data, including national ID documents. The breach poses reported risks such as phishing, identity theft, and social engineering attacks. The stolen data was reportedly listed for sale on the dark web.
- Alleged deployer
- cybercriminals
- Alleged developer
- unnamed-ai-call-center-platform-provider
- Alleged harmed parties
- enterprise-clients, end-users-of-undisclosed-middle-eastern-ai-powered-cloud-call-center-platform
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/906
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.