Values Statement: We believe AI should cause no harm, but enhance the quality of human life, by proactively adopting our AI Governance framework.

Evidence-based Transparent For governance

AI Incidents

TAIM catalog Map Data source & citation Failure Files™

Planning an overseas trip? Make sure you are not in debt to Centrelink!

Avoid financial complications when traveling overseas by understanding Centrelink's obligations and ensuring you are not in debt before depa...

Senate inquiry calls for Centrelink robo-debt system to be suspended until fixed

A Senate inquiry has recommended the temporary suspension of the Centrelink robo-debt system, citing concerns over its accuracy and impact o...

Welfare recipients to blame for Centrelink debt system failures, Senate inquiry told

An Australian Senate inquiry heard testimony implicating welfare recipients for errors in the Centrelink debt recovery system, sparking a de...

Centrelink robo-debt system wrongly targets Australian of the Year finalist

A prominent Australian figure, an of the Year finalist, was wrongly targeted by Centrelink's robo-debt system, highlighting concerns about t...

Centrelink robo-debt 'abject failure' and arguably unlawful, Victoria Legal Aid says

Victoria Legal Aid has criticized the Centrelink robo-debt system, asserting it as an 'abject failure' and potentially unlawful. The automat...

Centrelink loses more than one third of debt cases appealed to tribunal

A recent report reveals that more than one third of debt cases initiated by Centrelink, Australia's primary government service provider, hav...

Centrelink says it has no plans to use robo-debt system to target pensioners

Centrelink, the Australian government agency responsible for social security payments, has clarified that its robo-debt system will not be u...

Centrelink's debt data-matching failed government's privacy guidelines, campaigners say

Recent reports suggest that Centrelink, Australia's primary government service provider, has been using data-matching methods to recover ove...

Centrelink to use 1,000 labour-hire staff to help recover welfare debts

In a move that raises concerns about responsible AI governance, Centrelink, Australia's government services agency, plans to engage 1,000 la...

Public sector union condemns Centrelink move to privatise call centre

The Community and Public Sector Union (CPSU) has voiced its disapproval over Centrelink's decision to privatize call center operations. This...

Centrelink robo-debt program accused of enforcing 'illegal' debts

The Centrelink robo-debts program, an AI-driven initiative designed to recover overpayments from welfare recipients, is facing criticisms ov...

Centrelink staff to strike over debt scandal, budget cuts and pay

Centrelink staff plan to strike due to ongoing concerns over a debt recovery scandal, budget cuts, and inadequate compensation. These issues...

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.