AI-Generated Airline Reviews Allegedly Mislead Consumers and Undermine Trust

October 31, 2024

An increase of 189% in AI-generated airline reviews since ChatGPT's release, particularly impacting China Southern Airlines and SouthWest Airlines, has been reported by Originality.ai. This underscores the importance of trustworthy AI, safe and secure practices, and responsible AI governance.

JOIN US in mapping this incident to the HISPI Project Cerebellum TAIM (Measure function) to help prevent such harm and promote guardrails for AI.

Matched TAIM controls

Suggested mapping from embedding similarity (not a formal assessment). Browse all TAIM controls

MEASURE 2.6 — similarity 0.691, rank 1. TAIM detail and related incidents →
MEASURE 4.2 — similarity 0.674, rank 2. TAIM detail and related incidents →
MEASURE 2.10 — similarity 0.657, rank 3. TAIM detail and related incidents →

Alleged deployer: unknown-reviewers
Alleged developer: openai
Alleged harmed parties: airline-customers, airlines

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/867

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

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