HISPI Project Cerebellum
AI Incidents

Australian Journalist Able to Access Centrelink Account Using AI Audio of Own Voice

March 15, 2023

A Guardian journalist was able to verify their identity and gain access to their own Centrelink self-service account using AI-generated audio of their own voice along with their customer reference number, shortly after voiceprint was deployed for ID verification.
Alleged deployer
australian-taxation-office, services-australia
Alleged developer
centrelink
Alleged harmed parties
centrelink-account-holders

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/523

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.