Fast Food Chains' AI Chatbots Failed to Assist Job Applicants with Scheduling Interviews
January 5, 2023
McDonald's, Wendy's, and Hardee's AI chatbots deployed to pre-screen job candidates and schedule interviews reportedly ran into issues such as not giving useful submission instructions, failing to relay information to the manager, and scheduling an interview when the manager was not available.
- Alleged deployer
- wendy's, mcdonald's, hardee's
- Alleged developer
- wendy's, mcdonald's, hardee's
- Alleged harmed parties
- fast-food-job-applicants, amanda-claypool
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/549
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.