Customer Overcharged Due to Air Canada Chatbot's False Discount Claims
November 11, 2022
Air Canada was ordered to pay over $600 in damages for providing inaccurate bereavement discount information via its chatbot, leading to a customer overpaying for flights. The tribunal ruled the airline responsible for the chatbot's misinformation.
- Alleged deployer
- air-canada
- Alleged developer
- air-canada
- Alleged harmed parties
- jake-moffatt
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/639
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.