AI Work Assistants Require More Effort Than Expected, CIOs Say
June 25, 2024
AI work assistants, such as Copilot for Microsoft 365 and Gemini for Google Workspace, are proving to be more labor-intensive than anticipated for enterprises. CIOs report that these AI tools struggle with outdated or inaccurate data, leading to incorrect outputs. Companies are finding they must invest heavily in data management to ensure reliability. This added effort has led to delays in deployment and frustration, as businesses work to maximize the potential of these expensive AI tools.
- Alleged deployer
- cios, enterprise-teams, companies-in-general
- Alleged developer
- microsoft, google
- Alleged harmed parties
- cios, enterprise-teams, companies-in-general, microsoft-copilot-users
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/744
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.