AI Work Assistants Require More Effort Than Expected, CIOs Say

June 25, 2024

AI work assistants, such as Copilot for Microsoft 365 and Gemini for Google Workspace, necessitate more effort than anticipated due to data management issues. CIOs report struggles with outdated or inaccurate data, leading to incorrect outputs. Companies are compelled to invest heavily in data management to ensure the reliability of these tools.

These challenges result in delays in deployment and frustration for businesses seeking to harness the potential of these expensive AI tools. This situation underscores the need for trustworthy AI governance, data management best practices, and safe and secure AI practices. For those interested in shaping the future of responsible AI, we invite you to join HISPI Project Cerebellum's effort to establish guardrails for AI through its TAIM (Govern, Map, Measure, Manage) framework.
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Matched TAIM controls

Suggested mapping from embedding similarity (not a formal assessment). Browse all TAIM controls

Alleged deployer
cios, enterprise-teams, companies-in-general
Alleged developer
microsoft, google
Alleged harmed parties
cios, enterprise-teams, companies-in-general, microsoft-copilot-users

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/744

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.