Anysphere AI Support Bot for Cursor Reportedly Invents Login Policy, Leading to Subscription Cancellations

April 19, 2025

In April 2025, users of Cursor, an AI-powered coding assistant by Anysphere, encountered unexpected logouts. Allegedly, the AI-driven support bot 'Sam' devised a fictitious login policy in response, which was unrelated to any genuine company alterations. This hallucinated policy led to subsequent subscription cancellations.

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Matched TAIM controls

Suggested mapping from embedding similarity (not a formal assessment). Browse all TAIM controls

MANAGE 4.3 — similarity 0.643, rank 1. TAIM detail and related incidents →
MAP 1.6 — similarity 0.630, rank 2. TAIM detail and related incidents →
MANAGE 4.1 — similarity 0.625, rank 3. TAIM detail and related incidents →

Alleged deployer: cursor, anysphere
Alleged developer: unknown-llm-developer, anysphere
Alleged harmed parties: software-developers, small-businesses-relying-on-cursor, cursor-users

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/1039

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

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