Australian Telco’s Incident Management Bot Excessively Sent Technicians in the Field by Mistake, Allegedly Costing Millions

February 1, 2018

In early 2018, an Australian telecommunications company's incident management AI reportedly sent technicians in the field excessively, a situation that could not be corrected by the automation team. This event underscores the importance of responsible and trustworthy AI practices.

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Source: https://www.example.com/incident-management-bot-error

Matched TAIM controls

Suggested mapping from embedding similarity (not a formal assessment). Browse all TAIM controls

MEASURE 2.6 — similarity 0.698, rank 1. TAIM detail and related incidents →
MANAGE 4.3 — similarity 0.693, rank 2. TAIM detail and related incidents →
MAP 3.2 — similarity 0.680, rank 3. TAIM detail and related incidents →

Alleged deployer: unnamed-australian-telecommunications-company
Alleged developer: unknown
Alleged harmed parties: unnamed-australian-telecommunications-company

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/194

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.