Fast Food Chains' AI Chatbots Failed to Assist Job Applicants with Scheduling Interviews

January 5, 2023

Major fast food chains, including McDonald's, Wendy's, and Hardee's, experienced issues with their AI chatbots used for pre-screening job candidates and scheduling interviews. The AI systems reportedly failed to provide clear submission instructions, did not relay information to managers, and scheduled interviews during unavailable times.

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Matched TAIM controls

Suggested mapping from embedding similarity (not a formal assessment). Browse all TAIM controls

MEASURE 2.6 — similarity 0.635, rank 1. TAIM detail and related incidents →
MEASURE 1.3 — similarity 0.609, rank 2. TAIM detail and related incidents →
GOVERN 2.2 — similarity 0.608, rank 3. TAIM detail and related incidents →

Alleged deployer: wendy's, mcdonald's, hardee's
Alleged developer: wendy's, mcdonald's, hardee's
Alleged harmed parties: fast-food-job-applicants, amanda-claypool

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/549

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

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