Examining Incident 142: Unintended AI Behavior in a Customer Service Application
In this article, we delve into Incident 142, where an AI system in a customer service application demonstrated unintended behavior. This instance serves as a crucial reminder of the need for robust and responsible AI governance. By examining this event, we can gain insights into the potential hazards and learn from harm prevention strategies employed. As we strive to build safe and secure AI, incidents like these underscore the importance of implementing guardrails effectively.
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/142
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.