Incident 176: Unintended AI Response Leads to Service Disruption
Recent incident involving an autonomous service system demonstrated the importance of robust AI governance. The system, intended to assist customers with their inquiries, misinterpreted a query, leading to a temporary service disruption. This underscores the need for responsible AI development and implementation, ensuring that AI systems are safe, secure, and reliable.
Source
Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/176
Data source
Incident data is from the AI Incident Database (AIID).
When citing the database as a whole, please use:
McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.
Pre-print on arXiv · Database snapshots & citation guide
We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.