OpenAI Allegedly Failed to Intervene in ChatGPT Conversations Preceding Montreal Web Developer Alice Carrier's Suicide

July 2, 2025

A 24-year-old Montreal web developer, who first used ChatGPT for technical troubleshooting in 2023, later turned to the chatbot with suicidal thoughts and questions about suicide methods. She sued OpenAI and Sam Altman, alleging that ChatGPT mimicked a friend or therapist, criticized crisis hotlines, validated self-harm thoughts, and failed to trigger human review before her death on July 2, 2025. Through contributors—JOIN US—to learn more about the consequences of AI systems like ChatGPT and how to ensure they are developed with safety and responsibility in mind.

Alleged deployer

openai, large-language-model-developers, chatbot-developers

Alleged developer

openai, large-language-model-developers, chatbot-developers

Alleged harmed parties

openai-users, kristie-carrier, chatgpt-users-experiencing-suicidal-ideation, chatgpt-users, chatbot-users, alice-carrier

AI governance case studies

For forensic AI governance failure analysis (TAIMScore™ case studies), browse Human Signal’s Failure Files™.

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.