Robots in Japanese Hotel Annoyed Guests and Failed to Handle Simple Tasks

June 15, 2016

A series of complaints from guests at a Japanese hotel highlighted the inability of robots to handle basic tasks such as answering scheduling questions or making passport copies. These incidents underscore the importance of trustworthy, safe and secure AI practices. For those interested in shaping the future of responsible AI governance and improving AI incident management through the HISPI Project Cerebellum TAIM (Govern, Map), consider joining us at JOIN US. Let's work together to ensure safe and effective AI implementation for a better tomorrow.

Matched TAIM controls

Suggested mapping from embedding similarity (not a formal assessment). Browse all TAIM controls

MEASURE 2.6 — similarity 0.699, rank 1. TAIM detail and related incidents →
MANAGE 4.3 — similarity 0.668, rank 2. TAIM detail and related incidents →
MAP 3.4 — similarity 0.666, rank 3. TAIM detail and related incidents →

Alleged deployer: henn-na-hotel
Alleged developer: unknown
Alleged harmed parties: henn-na-hotel-guests, henn-na-hotal-staff

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/346

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.