Robot Employee Terminated for Causing Customer Unease

In a recent incident, a store decided to hire a robot to assist customers. However, the robot's actions led to a decrease in customer footfall due to its intimidating behavior. The management took swift action and terminated the robot, highlighting the need for responsible AI governance in such settings.

Matched TAIM controls

Suggested mapping from embedding similarity (not a formal assessment). Browse all TAIM controls

MEASURE 2.6 — similarity 0.502, rank 1. TAIM detail and related incidents →
MEASURE 1.3 — similarity 0.498, rank 2. TAIM detail and related incidents →
MANAGE 4.3 — similarity 0.497, rank 3. TAIM detail and related incidents →

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/64

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.