Thai Wallet App's Facial Recognition Errors Created Registration Issues for Government Programs

September 29, 2019

A popular Thai wallet app encountered issues with facial recognition, impeding citizens—particularly the elderly—from registering for the government's cash handout and co-pay programs. Consequently, affected individuals had to endure lengthy queues at local ATMs for authentication. This underscores the importance of trustworthy AI governance to prevent such incidents and ensure safe and secure AI practices.

For those interested in shaping responsible AI and contributing to Project Cerebellum, we invite you to join us by visiting JOIN US. Learn how this incident maps to HISPI Project Cerebellum TAIM (Govern) to promote harm prevention and establish effective guardrails for AI.

Matched TAIM controls

Suggested mapping from embedding similarity (not a formal assessment). Browse all TAIM controls

MAP 1.6 — similarity 0.663, rank 1. TAIM detail and related incidents →
MEASURE 2.6 — similarity 0.662, rank 2. TAIM detail and related incidents →
GOVERN 1.2 — similarity 0.655, rank 3. TAIM detail and related incidents →

Alleged deployer: krungthai-bank
Alleged developer: krungthai-bank
Alleged harmed parties: thai-citizens, elder-thai-citizens

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/375

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.