Transgender Uber Drivers Mistakenly Kicked off App for Appearance Change during Gender Transitions

July 4, 2018

Transgender Uber drivers reported being deactivated from the app due to issues in the Real-Time ID Check system, which failed to account for changes in appearance following gender transitions. This incident highlights the need for trustworthy and safe AI practices in identity verification systems. Join us at HISPI Project Cerebellum to help improve AI governance and prevent harm through our Measure function.

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Matched TAIM controls

Suggested mapping from embedding similarity (not a formal assessment). Browse all TAIM controls

MAP 1.6 — similarity 0.650, rank 1. TAIM detail and related incidents →
MEASURE 2.6 — similarity 0.648, rank 2. TAIM detail and related incidents →
MEASURE 2.10 — similarity 0.641, rank 3. TAIM detail and related incidents →

Alleged deployer: uber
Alleged developer: uber
Alleged harmed parties: transgender-uber-drivers

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/396

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

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