Uber Locked Indian Drivers out of Accounts Allegedly Due to Facial Recognition Fails

March 13, 2017

Uber drivers in India claim they were locked out of their accounts due to facial recognition software, Real-Time ID Check, allegedly misidentifying appearance changes or faces in dim lighting. This highlights the importance of responsible and safe AI practices.

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Matched TAIM controls

Suggested mapping from embedding similarity (not a formal assessment). Browse all TAIM controls

MEASURE 2.6 — similarity 0.663, rank 1. TAIM detail and related incidents →
MAP 1.6 — similarity 0.660, rank 2. TAIM detail and related incidents →
MANAGE 4.3 — similarity 0.646, rank 3. TAIM detail and related incidents →

Alleged deployer: uber
Alleged developer: uber, azure-cognitive-services
Alleged harmed parties: uber-drivers-in-india

Source

Data from the AI Incident Database (AIID). Cite this incident: https://incidentdatabase.ai/cite/418

Data source

Incident data is from the AI Incident Database (AIID).

When citing the database as a whole, please use:

McGregor, S. (2021) Preventing Repeated Real World AI Failures by Cataloging Incidents: The AI Incident Database. In Proceedings of the Thirty-Third Annual Conference on Innovative Applications of Artificial Intelligence (IAAI-21). Virtual Conference.

Pre-print on arXiv · Database snapshots & citation guide

We use weekly snapshots of the AIID for stable reference. For the official suggested citation of a specific incident, use the “Cite this incident” link on each incident page.